Auto glass replacement quote - As Auto glass Replacement technical / repair for 22 years, I have known thousands of request quotes for incoming cracked windshields and rock chip repairs. Repeatedly these first five errors are repeated due to the lack of communication that unfortunately ends with the wrong part ordered, dissatisfied customers, lost time and gas, higher than the amount quoted for lending the necessary reprogramming and so on. All this can easily be avoided if you just follow these 5 tips:
1: What is your name? Funny how you can use a little word, or rather misuse, and if not rinse can lead to disaster. Let me explain; in this industry, a windshield is a windshield - but surprisingly, the "world" customer, this small piece of glass can be called glass, window, windshield, etc. In addition, indeed, he was called by clients' glass on the driver's side, "meaning the crack on the windshield next to the driver. Back glass is what we call the back glass, however, it was also called window. However, it is certainly the glass in the door is the miscommunicated. "My door" for us may mean the actual door car, the door controller, etc. When we hear "My window is broken on the right side," we mean the passenger side door window is broken. A client is able to say "broken glass behind me" ... now, usually at this time of detective work needed. Could is the back door window??? You have to dig deeper.
Top Mistake # 2: What is in a year? You will be surprised how many people really have no idea what you are driving at. Specifically the year, make, model, style, doors, etc. Specifically, this is the year really causes problems! Customers tell us the wrong year, and buy us the glass is presented, which does not fit, have no idea that even only a difference a year can cause you brought the wrong part! In addition, sometimes be able to run to the store, get the right part based on years and run to you may not be possible and we have to change the date!
Top Mistake # 3: What do you drive? Do you have 2 or 4 door sedan, coupe cabriolet, etc.? Is the new model? (Ex Optima and Optima vs. NEW). Is the model having an Explorer? Alternatively, Explorer Sport Trac? If a customer says they have a Jeep, we need to know if it is a Cherokee, Grand Cherokee and Wrangler. To cap a Cherokee has 2 doors and 4 each may require a different ship. Having a Kia Rio? Or a Rio5? Okay, you get the picture. It matters. Really!
Top Mistake # 4: How much? Usually, a quote is "$ 150 plus taxes, so $ 163.88 at the door." Alternatively, we could say, "the total of the door is $ 163.88 including tax." However, this little funny word is lost in translation a little. Thus, a customer will pay, and said, "but he was quoted $ 150 ..." The "more taxes" are not heard. What most customers do not realize is that this most auto glass shops industry are cited as "$ 150”... before sales tax included. Then, after work, they say $ 163.88, to which the client is understandably upset because that is not what was quoted when you called. Always ask, "Is this quote taxes included?"
Top Mistake # 5: Arrival is when? We always have this little phrase careful because we know how busy you are and how every minute of every day is filled for everyone! Time is precious! Since we are not the cable company (ya 'know, "be there between 8 am and 18.00"), we like to give an arrival time. However, the lack of communication is that the assumption of the arrival time is given in the customer's mind, technology will arrive and will be made at this point but what most customers do not know is that sometimes the facilities simply do not. As expected. Techs can be there for an hour or 4 if evil come. Thus, the arrival time is just that, when the technology is ... and now the fun begins. Just relax and we will have everything arranged everything for you! However, please do not plan your day so that you drive away immediately after the technology becomes ... NO! This is simply NOT SURE!! He is a "long-distance drive safely." Every vehicle is different...so ask!
TOP 5 errors ON YOU give you a phone call from US -WASTING your precious time!
Therefore, that is it! Top 5 mistakes can and will occur if not properly managed and communicated among you, potential customers and glass / technicians.